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How to increase the productivity of your practice by hiring an EHR expert!

July 1, 2014 by Ango Mark Leave a Comment

An EHR expert can maximize the ROI of your EHR!

Hire an EHR expert to manage workflow complexities!

For most physicians EHRs are the monster under the bed they were scared of as children. The amount of data fodder an EHR needs to function has reduced physicians into an army of data entry professionals. Every day at work, becomes one long process of, learning, unlearning, relearning and feeding data into a system that is becoming more difficult to handle by the day…

Dangerous learning curves ahead!

One reason, why physicians hate their EHR, with a vengeance is that, learning the ropes of an electronic medical record is tiresome and frustrating. There are tripwires and smoky mirrors everywhere. The worst part of working with an EHR is that it eats up large chunks of time that could have been spent on interacting with patients.

According to a survey by the MPI group as many as 67% of physicians were planning to switch to another system. About 63% of doctors wouldn’t choose the same system again if given a chance! What could be the reason for such high levels of physician dissatisfaction? Is it because EHRs are not designed to be handled by physicians? Or are doctors unable to work efficiently with their EHRs?

Designed for whom?

Can a bunch of template designers truly understand what a physician truly wants? There is a huge dissonance between the everyday workflow of medical practices and the template structure of EHRs. They are rigid, demand huge amounts of unwanted or repetitive data and make pulling out pertinent information a herculean task.

It has become a tug of war between physicians and EHR vendors as worried policy makers watch over the chaos that a well-meant change can bring.

Physicians are not ready as yet…

Any change can bring about widespread distrust and confusion. Throw in a completely new model of working; you have a disaster waiting to happen. Unwilling or reluctant physicians are partly to blame for the entire digitizing effort becoming a fiasco.

A lasting solution!

Move over phoney experts! There are several EHR experts who can help physicians resolve technical issues, come up with customization plans and help physicians understand complicated EHR architectures. Despite the bickering and disagreements a huge number of medical practices are dependent on EHRs to store, access and transmit vital medical information.

To be able to work more effectively with their EHRs, physicians will have to hire an EMR expert to handle hardware and software snags. There are several remote EHR tech support consultants who can finally bridge the divide between physicians and their EHRs…

Filed Under: EHR, EMR Tagged With: EHR, EHR experts, EHR vendor, physicians EHR

Five Common Gaffes of Healthcare Providers in an EHR selection

March 5, 2014 by Ango Mark Leave a Comment

EHR Support

Hunting for a right EHR?

Partnering a vendor for your electronic medical/ health record (EMR/ EHR) journey is no easy task for your medical practice. Based on the views of industry experts, I have something to advice you about the common flaws that you might make while selecting an EHR.

 The deciding factors:

Various factors including practice size, type of medical specialty, adeptness in adopting advanced technologies, budget, etc. determine the choice of a perfect EMR/ EHR for your clinic or hospital. Keep these criteria in your mind along with awareness on the common mistakes in selecting an EMR/ EHR for your care center.

 Errors and Points to consider:

#1: Selection of an EHR vendor with restricted support:

Most of the EMR/ EHR vendors get you tethered through their software selling, but they may direct you to procure the compatible hardware or support from a third party. Don’t get entrapped! Once you encounter a problem one vendor points out the other one, finally putting you in dilemma.

Always prefer a vendor who can provide you the full-scale solutions for your Revenue Cycle Management (RCM) process along with the EMR/ EHR support.

#2: Selection of interfaced systems:

Industry experts state that it is best to go with the fully integrated system with EMR or EHR, practice management and interoperability modules rather than interfaced systems. Handling dual systems for sharing common data like ICD-9/ ICD-10, CPT and HCPCS codes, record templates, etc. mayn’t practically feasible as the vendors state. Inbuilt ticklers and essential clinical alerts in one system can fail to be produced in the other system.

#3: Ignorance on hidden costs:

When choosing an EMR/ EHR, it is crucial to estimate the cost involved in the EHR/ EMR including software purchase, monthly subscription, annual maintenance, software upgrades, hardware costs, installation, implementation, training and any pertinent third-party charges.

So, don’t choose an EMR/ EHR just looking at the initial price label.

#4: Overlooking the worth of specialty templates:

Though self-designed clinical documentation templates fit best for your medical practice, it has several disadvantages:

A.  It is an arduous and time-consuming task.

B.  All other providers perceive your templates as strange designs.

C.  Incorporating the in-house template ideas into software (designed by an external vendor) can be difficult.

Thus, the wiser option is to purchase the customized systems with inbuilt template libraries that best suit your specialty practice needs.

#5: Missing point-of-care modules:

Most EHR/ EMR systems are not focused on point-of-care documentation. The patient data can get duplicated at the pharmacy, frond-end or laboratory – leading to medical errors and even medico-legal complications. This may pose risk to your ROI of EHR/ EMR and intention to adopt the technological advancements like using a tablet or smart phone.

Purchase the exact EMR/EHR and ramp-up the productivity and profitability of your medical practice.

Filed Under: EHR, EMR Tagged With: EHR, EHR vendor, EMR, EMR support, Medical Practice

Why are physicians disillusioned with their EHRs?

February 13, 2014 by Ango Mark Leave a Comment

Why are physicians disillusioned with their EHRs?

40% of physicians are unhappy with their EHRs! The reason behind their disillusionmen

The healthcare industry is poised for change. Archaic paper records are making way for svelte, new electronic medical records that can transform the way physicians work. Sounds like a perfect dream.

Except for the fact, several physicians find working with EHRs a nightmare and would rather go back to paper records. Critics say that it is a passing fad. A case of “I hate my EHR too”. But there is a screw loose somewhere…

Point, click and wait till patients lose their cool!

Having to put up with bad hardware, cumbersome templates and poorly designed interfaces are one reason why physicians hate their electronic records with a passion. And God forbid if there is a power outage or fluctuating bandwidth. Stuck with a workflow that doesn’t work or flow is the reason for such widespread dissatisfaction.

Qualifying for Meaningful Use is a huge task in itself. EHRs that do not match MU requirements compound the problem further.

Doctors don’t belong to the stone ages…

Contrary to what people think physicians are not averse to using technology. From, using lasers, fiber optics and scanners to iPhones, physicians have always been tech savvy. The argument of healthcare professionals falling behind times doesn’t hold any water.

 Physicians find EHRs clunky and the fact that they are not mobile. Most EMR systems have been frustratingly slow in going mobile and some of them haven’t even taken the first baby steps towards mobile technology. It is not technology but how complicated and expensive it is that is the major problem.

Well-intentioned but the outcome counts as well!

There is no doubt that healthcare technology is liberating, more integrated and super quick. The major shortcoming of EHRs is that that they are not centered on the needs of physicians. It is on the other hand governed by federal mandates.

EHR vendors should stop playing by the rules of bureaucrats and develop systems that benefit their end users. Healthcare professionals are consumers of HIT. And should be given the kind of importance, consumers of other products enjoy. That could probably be the only lasting solution to the problem of disgruntled EHR users.

Filed Under: EHR, EMR, physicians Tagged With: EHR, EHR Vendors, electronic medical records, Meaningful Use, MU requirements

Infographics: EMR Implementation At Cross-Roads

September 3, 2013 by Ango Mark Leave a Comment

Smothering The EMR Crisis (1)

EMR, a Marriage that has to succeed :

Healthcare providers in the US have opted for EMR as mandated by the federal government, for superior patient care and efficiency,with reduction in costs and enhancement of patient experience. However, the biggest hurdle, namely getting it to work efficiently, is not yet crossed.

Thorny path where benefits galore :

Implementation of an EMR system involves treading on a thorny transition path from paper-based to computer-based on-line live medical practice. However, once successfully implemented, improved efficiency, speed and accuracy of performing clinical tasks render the EMR systems an invaluable investment. It also promises to reduce clinician workload and medical errors.

The EMR Carrot :

Incentive payments of up to $27 billion for EMR implementation, or as much as $44,000 (through Medicare) or $63,750 (through Medicaid) per eligible health care professional, are offered by Centres for Medicare and Medicaid Services (CMS). As of July 2013, more than 316,000 health care providers received incentive payment, according to CMS. According to the Robert Wood Johnson Foundation, the number of hospitals with EMR increased to 44 % in 2012, up by 17 % from 2011.

On the flip side,survey results depicta gloomy picture with yet to be realised EMR promises.

  • 1. Based upon American EMR data collected from 2010 to 2012, user satisfaction levels with EMRs are dropping. These findings were presented at Healthcare Information and Management Systems Society (HIMSS) conference on March 5, 2013.
  • 2. Overall EMR user satisfaction surveys revealed a 12% drop in satisfied users from 2010 to 2012 and a corresponding increase in very dissatisfied users of 10% for the same period.
  • 3. Dissatisfaction with EMR implementation is increasing regardless of practice type or EMR system, asserts Michael Barr, MD, ofAmerican College of Physicians’ (ACP’s) .
  • 4. 50% of EMR implementations failed according to the National Coordinator for Health IT
  • 5. Ohio-based StreamlineMDasserts that only 27% of EMRs are successful.
  • 6. Yes and No! A recent survey of 17,000 EMR users revealed that nephrology (88%), urology (85%) and ophthalmology (80%) practices expressed the highest rates of discontent with their EMRs, while internal medicine (89%), family practice (85%), general practice (82%) and paediatrics (80%) specialists experienced highest rates of satisfaction with their EMRs.

Reasons for the impasse: Lack of effective end user physician training in EMR is the bane across the US healthcare industry. Importance of training has been overlooked and under-estimated by physicians.Richard Stokes, director of sales for Network 1 Consulting, warns that continued inadequate training of physicians will slow down the EMR system implementation.

Way out of the doldrums: Need of the hour is effective EMR training that involves 8 important issues :

  • 1. Tailoring the EMR training sessions specific to the hospital/clinic.
  • 2. Using experienced and certified EMR trainers
  • 3. One-on-one training: Every physician has a different learning curve. Hence, having one-on-one training is a must. For smaller practices that may not have advanced IT background, physicians should be made to initially work side-by-side with experienced trainers.
  • 4. EMR training for everyday workflow: Training needs to bescheduled around normal physician practice workflow. The physicians should be made to use EMR consistently in the manner they’ll need towork after going-live.
  • 5. Basic skills and practice procedures: Many physicians are not even familiar with intricacies of computer usage. They have to be familiarised with basic computer skills.
  • 6. Train, retrain and retrain: Training never ends and is a true ally.Training patiently, retraining, and on-going training hold the key for success, adds Susan Miller, administrator at Family Practice Associates of Kentucky. Leann DiDomenico, administrative director of Performance Paediatrics, uses EMR training videos and makes the physicians repeatedly carry out their tasks on the EMR, until they are confident of performing on their own.
  • 7. Avoiding rushed training sessions.
  • 8. Continuous evaluation of on-going training.

Helping hand from MedicalBillingStar :

Hospitals and clinics in the US can bank on MedicalBillingStar as their EHR trusted partner to help train physicians in nuances of EMR implementation and functioning.Tailor-made EMR training modules are available to cater to the specifics of any clinic/hospital. Training options include formal training during office hours or in special sessions outside of normal business hours, offsite training, and online training.MedicalBillingStar has the resources to help in training doctors, so that they can catalyse successful EMR adoption.

Filed Under: EMR, General Tagged With: EHR hospitals, EMR implementation, EMR physician training, EMR training, EMR users

Infographics: Eradicating Impediments In Medical Claims Reimbursements

July 23, 2013 by Paul Martin Leave a Comment

Physician Reimbursement Facts For 2014

Existing turbulent healthcare industry scenario :

In the current turbulent economy-ridden environment healthcare providers and physicians are not able to precisely and correctly claim the actual reimbursements of expenses incurred for  diagnostic and treatment purposes from the insurance agencies, resulting in loss of revenue, profitability, incorrect claims, delayed claims, missing out on claims, the main reason being that they are not fully equipped to provide precise diagnostic and treatment documentation, backed by capturing the correct medical codes for medical billing. The physicians do not have the time to oversee capturing the correct medical codes and medical billing procedures as they have to focus on their core competency of diagnosis and treatment as first priority.

Vital issues compounding the problems :

Healthcare professionals are constantly under pressure due to increased patient/financial constraints and regulatory pressures, forecasting a doomsday for medical services.  This situation is worsened further due to federal regulations that advocate improved, affordable healthcare services without comprising on quality issues even under the present economic scenario where the inputs for provision of healthcare services are experiencing spirally increased costs. To further complicate the issue, in-house administrative personal are not inadequately trained, inexperienced and lack the requisite expertise in medical coding and billing, as well as thorough and accurate clinical documentation.

The physicians would like to spend most of their time and efforts by focusing on core issues of diagnosis and treatment, rather than diverting their resources and energies over the nuances of managing and monitoring their   to maximize revenue. Rather than have in-house medical coding and billing services, it pays to opt for outsourcing or right sourcing the billing services to established and experienced vendors. There is a dire need for in-house analysis of existing problems, solutions, future trends, and remedial measures.

The situation will further worsen in the near future since presently health care reforms are under way with focus on affordable health coverage and quality. 

Medical Reimbursement Problems faced by Health Providers :

  1. Insufficient knowledge or experience in medical coding and billing
  2. Lack of training in medical coding and billing
  3. Physicians using In-house medical coders and billers have to feel the consequences by struggling with inexperienced coders straight out of college
  4. These billers and coders fail to cope up with evolving coding and billing guidelines, for medical procedures, and stay abreast with the latest procedures
  5. Nightmares of lost revenue and unpaid bills 

Lost revenue opportunities :

  1. Physicians tend to miss opportunities to maximize medical reimbursements from the insurance companies.Lost revenue due to various factors includes:
  2. Undercoding level of treatment,
  3. Omitting modifiers,
  4. Submission of medical reimbursement claims without the requisite documentation required to support the reimbursements.
  5. Wastage of resources in determining and tracking reasons for claims rejected, besides finding out claims missed or under claimed.

The pathway to maximum reimbursement :

  1. Out sourcing or better known as “Right sourcing” the medical billing and coding, clinical documentation, claims processing, EMR services to professional one-stop third party vendors  results  faster, precise and complete reimbursement of medical claims, boosting up revenue and  profits.
  2. Besides assigning the right codes for medical services the outsourcing vendor provides specialty specific coding services using experienced and AAPC credentialed coders on board. 
  3. The vendor is conversant with the significance of coding for the technical and professional components of a medical service, place of service codes, e/m codes, revenue codes, and when claims need to be bundled or unbundled.Compliance with all medical coding systems such as ICD, CPT and HCPCS ensures that working with such vendor is a smart option.

Remedial Measures :

  1. Wise,prudent, and strategic to partner established third party vendors such as MedicalBillingStar who have long-standing expertise, experience in dealing with state-of-the-art coding and billing services to a wide range of categories in the US medicare industries.
  2. Healthcare and medical units, irrespective of whether they are small, medium, or large, stand to experience hassle-free boost-up of medical reimbursements, without the nightmares of returned claims, missed-out claims, and piling up of rejected claims, and efforts to resubmit claims.
  3. MedicalBillingStar closely follows the on-going trends in medical coding and billing and medical insurance claims processing methodologies.

Filed Under: 2014, EHR, EMR, Medical Billing, Medical Coding, Medicare, Revenue cycle management Tagged With: medical billing and coding, Medicare Physician Fee Schedule, physician reimbursement, reimbursement claims, Revenue cycle Management

The AMA Suggests That Physicians Should Focus On Billing. Are You?

July 10, 2013 by Ango Mark Leave a Comment

clinic medical

Are you losing out on billable dollars ?

This is not the best time to be a healthcare provider! Financial constraints and regulatory pressures are giving physicians, sleepless nights.   Doomsayers have crawled out of the wood works to proclaim that medical practices are going to fold up and die.

It is certainly not like healthcare is circling the drain hole. But it is essential that medical practices up their game to stay afloat.

Still stuck with a payment contract that is five years old ?

The major mistake that healthcare practices make is to get paid much lower than the services they provide. Nobody likes getting on the phone and haggling with insurers. But what has to be done has to be done! Frequently negotiating reimbursement contracts will go a long way in increasing revenue.

Thorough claim analysis and evaluation of top paying CPT codes every three months can prevent and clot the bleeding.

It is okay to discuss money with patients !

Do you feel delicate when discussing about money with patients? Instead of dillydallying be forthright with your patients about treatment costs and payment options. Give them a lowdown on what and how much the insurer will cover.

A lot of patients promptly sue their doctor the minute they receive a bill. Discussing about payment prior to a medical procedure will prevent heartaches and heated arguments.

Don’t rely on straight- out of a- can solutions…

Most EMR/EHR systems come with coding and billing features. But no matter how loaded your system is, don’t lean on it completely. There are certain factors such as duration of treatment or the extent of injury that play a crucial role in increasing reimbursement. Middle of the road coding isn’t going to cut it anymore.

Why work just eight hours ?

As pressures mount and operational costs skyrocket, outsourcing has become a viable option. It makes a lot of sense to work with a billing company that works 24 hours. You not only process claims faster you can clear revenue backlogs.

Furthermore it is a nice feeling to walk in to your practice the next day knowing fully well that your biller has transmitted your claims to the insurer. And that now, finally, the accent will once more be on patient care.

Filed Under: EHR, EMR, ICD-10, Medical Billing, Medical Coding, Revenue cycle management Tagged With: billing company, billing services, EHR, EMR, Healthcare, Physicians, Revenue cycle Management

Forget The Incentive. Can Your Practice Escape MU Penalties?

June 10, 2013 by Ango Mark Leave a Comment

How do you avoid MU penalties ? There is just one way, demonstrate meaningful useMU. The primary worry of all healthcare providers is missing out on incentives. But taking steps to avoid the fast approaching penalties should be the top most priority right now. It is time for physicians to get in on the ground floor and work towards MU.

Working hand in hand with patients !

To, meet compliance deadlines, it isn’t enough, that you adopt an EHR, and optimize, your, workflow. Remember that it all boils down to just one thing, the quality of care you provide patients. Explore better ways of working with your EHR to avoid nasty payment cuts and penalties.

Eligible professionals, who are going to demonstrate meaningful use to avoid payment adjustments in 2015, must kick start their EHR reporting period by July 2014. You will have to work at breakneck speed to reach the finishing line on time.

Ramping up patient portal efforts…

Under stage two of Meaningful Use patients should be able to view their data, download it and be able to transmit it. Do you know that a functional patient portal can help you meet, 3 core objectives and 4 menu objectives? That it could be the easiest way of meeting the patient engagement criteria?

 Though a patient portal can be available in the provider’s website or function as a stand -alone online application. A patient portal that is integrated in to your EHR can improve functionality and ensure data security.

Patient engagement the big “gotcha” !

Laura Kreofsky the principal advisor for Impact Advisors predicts that patient engagement and public reporting are going to be the major stumbling blocks for physicians. Make sure you option for an EHR with a robust patient portal. If you are an EHR user insist that your vendor provides you with a fully functional patient portal.

The payment cuts for physicians who’ve missed the boat…mu-penalties

Source:Practice fusion

Filed Under: 2013, 2014, EHR, EMR, Meaningful use Tagged With: EHR, EMR, Healthcare, Meaningful use penalty, Medical Practice, MU Incentive, Patient engagement, Patient Portal, Physicians

Smartphones Can Help Your Practice To Achieve MU !

May 29, 2013 by Ango Mark Leave a Comment

What do you do when you go meet a physician ? Explain in detail about your medical history and pray that you haven’t left out anything. Now you just need to hand your smartphone to the doctor. The trend of accessing medical data through smartphones is growing at a fast clip.

And major smartphones such as iPhone and Android apps offer applications to, store, download, and manage patient information.

A success story…

The University of Pittsburgh Medical center found that patients joining the medical practice’s patient portal grew exponentially after reports were available through smartphones. The project launched in 2011 has been a roaring success with 700 patients joining the portal every week. Patients’ being able to access their medical records is a major criterion for qualifying for MU. And smartphones have just made it easier for doctors!

How do you get Mrs Linder interested ?

Despite the optimism and euphoria surrounding the success of smartphones to help patients use patient portals, engaging them is a key issue. Mayo clinic found out the hard way that engaging patient is no easy task.

Patient engagement ; an on-going challenge…

When they launched a web based portal three years ago, 240,000 patients joined. Reason to celebrate! But wait. The clinic is having a tough time getting patients to using the portal. To receive MU dollars patients should use the patient portal. Patients who are too old or those who are suspicious of technology need to join the bandwagon as well.

Show that you care !

To engage patients it is important that patient portals are designed from the patients’ perspective. Address their needs and make the portal fit in with their overall healthcare plan. Making the portal easily navigable and using images and text that are easy on the eye is important. And yes the assurance that their data is completely secure.

Not everybody understands encryption protocols or static passwords. Educate and train your patients in handling healthcare IT. Encourage patients to use graphical authentication techniques. And, to separate medical data, from, the other regular features, of their, mobile phones.

Fighting the good fight !

It can be frustrating, pointless and time consuming. But staying the course can help your practice not just receive MU incentive dollars and achieve compliance. But also make hundreds of your patients happy and more involved in their healthcare.

Here is the info-graphics with few stats on patient portal

patient-portal

Filed Under: EHR, EMR, Meaningful use, Medical Billing Tagged With: Healthcare, Meaningful Use, Mobile EHR, Patient Portal, Physicians, Smartphone

11 Ways To Ensure You Join The List Of Successful EHR Implementation Stories !

May 1, 2013 by Ango Mark Leave a Comment

Get Off to a Good start !

Untitled-21

To start on shaky ground can sour your relationship with an EHR forever. Being hasty can prove to be disastrous. Imagine working with an EHR that does nothing to improvise your clinical workflow. Or, being stuck with templates that take hours on end to load ? Being careful during the EHR implementation process will lead to a healthy and beneficial experience with your EHR.

Don’t get swamped by sales talk and sagely advice. Grab a piece of paper and jot down what your expectations are. And make a promise to yourself that you will not make a compromise no matter what.

Here goes with the presentation on ways to implement an EHR with successful stories !

11 ways to ensure you join the list of successful ehr implementation stories ! from ango mark

Filed Under: EHR, EMR Tagged With: EHR Implementation, EHR practice tips, EMR, emr implementation support, EMR practice tips, Healthcare, Physicians

Don’t Fumble Your Way Through EHR Implementation !

April 29, 2013 by Ango Mark Leave a Comment

EHR Implementation ; How To Avoid The Tripwires…

Choosing an EHR is tough. A zillion glossy brochures, well-meaning colleagues and pushy sales persons only make the decision harder. The, fact that almost everybody who owns an ehr hates it with a passion makes the most determined of physicians, back-foot.

According to recent reports physicians are reverting to paper records. And some have started looking out for another EHR. A survey by American EHR partners found that user satisfaction levels dropped from 39% in 2010 to 27% in 2012. How do you ensure your EHR implementation process doesn’t turn out to be a harrowing experience ?ehr-implementation

Know What You Want…

Most physicians rush in to ehr implementation without clear direction or expectation. Analyse your workflow and see how the inclusion of an electronic health record impacts your practice operations. Do not fall for the “you can tweak it” line. Manipulating your ehr can prove to be counter-productive.

Customizing your system is fine as long as you don’t miss out on the features and automated comfort your ehr offers.

What Does Your Front Office Team Think ?

Yes, the mousy girl who sits in the reception needs to know whether the appointment scheduling and insurance eligibility feature, makes the cut. Your coders will have to decide if the coding and scrubbing options are easy to work with.

The end users are many and you have to choose an EHR that makes everyone happy. It will increase productivity and morale.

The Person Who Matters The Most !

Your patients are the lifeline of your medical practice. Ask your EHR vendor whether they offer a patient portal. Check if it is patient friendly and secure. Enquire about the level of training and support offered. Caring for your patients is after all the best investment, ever.

Stay The Course !

Adopting an EHR is like parenting. It does get on the nerves and makes you lose sleep. But being a quitter is not going to help. Vow to yourself no matter how tough it is you will not revert to paper. Scribbling down details is easy but not the best way to work. During the implementation stage itself, promise to yourself, you will stick to your EHR.

Filed Under: 2013, EHR, EMR, Meaningful use Tagged With: EHR, EHR Implementation, EHR Practice Management, EMR, EMR Billing, Healthcare, Medical Billing, physicians EHR

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