{"id":1299,"date":"2015-04-01T07:32:09","date_gmt":"2015-04-01T07:32:09","guid":{"rendered":"http:\/\/www.medicalbillingstar.com\/blog\/?p=1299"},"modified":"2017-02-13T07:51:45","modified_gmt":"2017-02-13T07:51:45","slug":"dismal-patient-collections-make-sure-you-arent-making-these-5-mistakes","status":"publish","type":"post","link":"https:\/\/www.medicalbillingstar.com\/blog\/dismal-patient-collections-make-sure-you-arent-making-these-5-mistakes\/","title":{"rendered":"Dismal patient collections? Make sure you aren&#8217;t making these 5 mistakes"},"content":{"rendered":"<p style=\"text-align: center;\" align=\"center\"><a href=\"https:\/\/www.medicalbillingstar.com\/blog\/wp-content\/uploads\/2015\/04\/confused-dentist.jpg\"><br \/>\n<\/a><a href=\"https:\/\/www.medicalbillingstar.com\/blog\/wp-content\/uploads\/2015\/04\/rxmoney.jpg\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.medicalbillingstar.com\/blog\/wp-content\/uploads\/2015\/04\/rxmoney.jpg\" alt=\"rxmoney\" width=\"560\" height=\"373\" \/><\/a><\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #ff6600;\">\u00a0 \u00a0 \u00a0Are you making these 5 common\u00a0<\/span><span style=\"color: #ff6600;\">mistakes?<\/span><\/h2>\n<p>There can be nothing more discomforting than talking to patients about payment \u00a0 \u00a0 responsibilities. Coverage cuts and high deductible healthcare plans make it imperative for healthcare organizations to focus on patient collections.<\/p>\n<p>But do you feel queasy every time a patient collection issue crops up? Avoiding these 5 \u00a0mistakes and training staff to steer clear of them, can boost your patient collections.<\/p>\n<h3><span style=\"color: #ff6600;\">1. Giving the wrong signals!<\/span><\/h3>\n<p>Body-language matters. Smiling, while discussing about payments, can signal to your <a href=\"https:\/\/www.medicalbillingstar.com\/blog\/patients-are-thronging-urgent-care-centers-can-physicians-manage\/\" target=\"_blank\">patients <\/a>that you aren&#8217;t serious, or undermine the importance of paying the due amount. Frowning or speaking in a grave tone can put off patients. Maintain a neutral body language throughout. Familiarize yourself with contractual terms and coverage details before the discussion. Fumbling or giving the wrong information will further prolong the entire process.<\/p>\n<h3><span style=\"color: #ff6600;\">2. Sending out overly complex patient statements\u2026<\/span><\/h3>\n<p>You can bet your bottom dollar that most patients are not familiar with insurance terminology. So don\u2019t send out a statement that can only be understood by a biller or insurance expert! <a title=\"Patient Statements\" href=\"https:\/\/www.medicalbillingstar.com\/patient-statements.html\">Simple patient statements<\/a> that don\u2019t overwhelm patients work best. Don\u2019t add aging buckets at the end of the statement. It can be an open invite for patients to procrastinate payment.<\/p>\n<h3><span style=\"color: #ff6600;\">3. Let the patient speak!<\/span><\/h3>\n<p>Most medical offices make the mistake of dominating conversations with patients. Let the patient speak. More often than not the amount they agree to pay or the deadline they agree to clear bills will be much better than what <a href=\"https:\/\/www.medicalbillingstar.com\/blog\/are-patients-with-high-deductibles-a-threat-to-medical-practices\/\" target=\"_blank\">medical practices<\/a> expect! Encourage patients to come up with suggestions, payment options and payment schedules. This way, patients feel less browbeaten and more involved.<\/p>\n<h3><span style=\"color: #ff6600;\">4. Not exploring newer methods for collecting payments\u2026 \u00a0 \u00a0 \u00a0\u00a0<\/span><\/h3>\n<p>A lot many medical practices are implementing the \u201ccredit card on file\u201d program. The details of the credit card are securely stored and the medical practice \u201cswipes\u201d the card to recover payments due, if and when required. Discover new, convenient and patient friendly payment options.<\/p>\n<h3><span style=\"color: #ff6600;\">5.\u00a0Missing out on upfront collections\u2026<\/span><\/h3>\n<p>Failing to capture upfront collections complicates and delays the patient billing cycle. Ensure your front-desk staff, collect desk payments promptly. Call patients prior to an appointment to inform about their payment responsibility and what method of payment would suit them best. Have a swipe machine or request patients to pay online.<\/p>\n<p>Provide a receipt, and if possible a note of thanks, upon receiving payment. 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There can be nothing more discomforting than talking to patients about payment \u00a0 \u00a0 responsibilities. Coverage cuts and high deductible healthcare plans make it imperative for healthcare organizations to focus on patient collections. But do you feel queasy every time a patient collection issue crops up? Avoiding [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":1314,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"categories":[4,205,339],"tags":[366,346,345],"class_list":{"0":"post-1299","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-medical-billing","8":"category-medical-practice","9":"category-physicians-2","10":"tag-medical-billing","11":"tag-patient-collections","12":"tag-patient-payments","13":"entry"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Dismal patient collections? Make sure you aren&#039;t making these 5 mistakes - Medical Billing Services | Medical Billing Company Checklist<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.medicalbillingstar.com\/blog\/dismal-patient-collections-make-sure-you-arent-making-these-5-mistakes\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Dismal patient collections? Make sure you aren&#039;t making these 5 mistakes - Medical Billing Services | Medical Billing Company Checklist\" \/>\n<meta property=\"og:description\" content=\"\u00a0 \u00a0 \u00a0Are you making these 5 common\u00a0mistakes? There can be nothing more discomforting than talking to patients about payment \u00a0 \u00a0 responsibilities. Coverage cuts and high deductible healthcare plans make it imperative for healthcare organizations to focus on patient collections. But do you feel queasy every time a patient collection issue crops up? 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